There are two ways to connect your Yahoo mailbox:
- Connecting mailbox using forwarding
- Connecting mailbox using IMAP
We recommend using the first option because that way emails reach Deskie much faster, not to mention the possibility of setting up any SMTP. If the mail service you use doesn’t support forwarding, you can connect it via IMAP.
Important note: But when it comes to Yahoo! Mail, the automatic email forwarding is only possible with an Access + Forwarding subscription in the US or with the paid Yahoo Mail Pro or Yahoo Mail Plus plan, depending on your country. If the paid subscription option is not available in your Yahoo account, it means that it is not available in your region.
If your Yahoo account does not allow you to set up automatic email forwarding, use the option to link the email account via IMAP.
Connecting mailbox using forwarding
1. Go to your admin account to the section "Channels", subsection "Email", click "Add email address", and choose "Your own" option.
a) Enter the email you are planning to add.
b) Choose a group where your cases delivered to this mailbox will land by default.
c) After specifying the e-mail address you are planning to connect, enter the following data manually, if the system does not automatically retrieve it:
Outgoing mail server: smtp.mail.yahoo.com
Port: 465
Encryption: SSL
d) Copy your system mailbox that will be receiving forwarded emails. It looks like support.[your personal code]@dev.deskie.io.
2. Set up forwarding emails to the Deskie system mailbox in the Yahoo web interface.
a) Follow this path: Mail → Settings (gear icon in the upper right corner) → More Settings.
b) Go to the "Mailboxes" section. First, choose the mailbox you want to connect from the "Mailbox list" subsection. Next, scroll down the right panel to the bottom, where you can find the "Auto-forwarding" block. Enter the system mailbox address you previously copied and click "Verify".
3. Go back to Deskie. Enter the agent’s account and switch to section "Cases".
Open the letter "Please verify your email address" from Yahoo. To confirm the redirect click on the link in the letter. In a new window click "Verify".
4. Go back to your mailbox web interface and obtain the app password to use Yahoo SMTP (so we can send agents answers through Yahoo).
a) Open your Account info.
b) Go to the "Account Security" section and scroll down the right panel to the block "Generate app password".
c) In the popped-up window, click "Get started", enter your app's name and then click "Generate password".
d) Yahoo will automatically generate the password. Copy the password.
5. Go back to Deskie, insert the password you copied in the field "Mailbox password", and click "Connect".
Third-party SMTP setup
When SMTP is set in your e-mail account the following happens:
Agent responses are added to the "Sent" folder of your e-mail account;
Emails are delivered independently of Deskie.
However, some email services may have limitations for emails sent from an email account or may experience occasional instabilities within the work of their servers. If you want to fully control the process of sending agent responses and monitor delivery statistics, the best option is to use third-party email services specialized in this area (Mailgun, Postmark, SendGrid, Amazon SES, etc.) that offer SMTP services.
Configuring e-mail sending via third-party SMTP is only possible if the option to connect the e-mail account via forwarding is selected.
1. Specify a colon (:) and your user name in the third-party SMTP service after the address of the e-mail account you want to connect.
2. Enter the server data (outgoing e-mail server, port, encryption settings, and password) provided by the third-party SMTP service.
To ensure that customer e-mails reach Deskie, remember to set the forwarding in the interface of your e-mail account as described in the instructions.
Connecting mailbox using IMAP
1. Go to your admin account to the section "Channels", subsection "Email", click "Add email address", choose "Your own" option, and then select "through POP3 or IMAP".
a) Enter the email you are planning to add. For example, [email protected].
b) Choose a group where your cases delivered to this mailbox will land by default.
c) Manually enter thу following data:
Incoming mail server: imap.mail.yahoo.com
Port: 993
Encryption: SSL
Outgoing mail server: smtp.mail.yahoo.com
Port: 465
Encryption: SSL
2. Get the app password from your mailbox web interface.
a) Open your Account info.
b) Go to the "Account Security" section and scroll down the right panel to the block "Generate app password".
c) In the popped-up window, click "Get started", enter your app's name and then click "Generate password".
d) Yahoo will automatically generate the password. Copy the password.
3. Go back to Deskie, insert the password you copied in the field "Mailbox password", and click "Connect".
Deskie will receive all emails from your Inbox folder.