Added Microsoft Teams integration, refined agent workflows in specific scenarios, and fixed bugs that could occur when working with cases, chats, files, and search.
Improvements
1. Added Microsoft Teams integration
Now you can handle chats from this channel right in the iOS app.
2. Refined the password change flow in the app
When entering a new password, errors display immediately if the length doesn't meet requirements (6 to 48 characters).
3. Improved how edited user responses are displayed
If a response was edited after sending, the app shows it correctly in the conversation — just like the web version, no screen refresh needed.
Bug fixies
- The file type was missing for some uploads, so they could not be previewed in the app without downloading;
- HEIC files sent as images were missing the extension and could not be opened on the user side;
- In long conversations, the screen did not scroll to the latest message after sending a response;
- The agent’s or user’s original response did not appear when quoting a message;
- Search results were displayed in a random order;
- The app could freeze or crash on iOS 26 when adding a note;
- The app crashed on iPad when opening the list of cases from the Search section;
- The failed-delivery icon overlapped the avatar of a colleague viewing the same case.
P. S. If you run into any issues, email [email protected] and include your exact iOS version, device model, and app version.