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  1. Knowledge base

For admins

  • Basic settings

    Groups settings, additional fields, labels, email notification

    2 articles
    Advanced features

    Help Center customization, filters, rules, macros, etc.

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    Adding agents, equal distribution, business schedules, SLA, etc.

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    Reports

    Monitoring the agents' performance, case list export

    3 articles
  • Help Center

    Customization, limited access, remote authentification, etc.

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