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  1. Knowledge base
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Advanced features

Workflow automation rules
Last update: 21.01.2025
Additional features of the email widget
Last update: 22.03.2023
Data fields
Last update: 07.05.2025
Knowledge base and Ideas in widgets
Last update: 18.07.2022
Macros for a quick case processing
Last update: 16.11.2022
Help center customization
Last update: 01.03.2024
Business schedules and service level
Last update: 20.03.2025
Smart hints and Deskiebot
Last update: 29.08.2022
Webhooks
Last update: 28.04.2023
Cases section in the customer's personal account on your website
Last update: 10.10.2022
Multilingualism
Last update: 28.09.2023
Parent and child cases
Last update: 24.02.2025
Copies and blind copies
Last update: 15.11.2022
How to add the correspondence history to the agent's response?
Last update: 18.11.2022
How to hide the agent name and signature in the response?
Last update: 21.11.2023
All cases list filters
Last update: 12.01.2024
Agent teamwork
Last update: 12.01.2024
Remote Authentication (Single Sign-On)
Last update: 12.01.2024
Access restrictions
Last update: 19.02.2024
Groups for email boxes and group restriction for agents
Last update: 29.08.2023
Agent performance reports
Last update: 06.11.2024
New features in rules and additional settings for fields
Last update: 21.03.2024
User identification in chats
Last update: 26.07.2024
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