Advanced features

Workflow automation rules

Last update: 21.01.2025

Additional features of the email widget

Last update: 22.03.2023

Data fields

Last update: 12.05.2025

Knowledge base and Ideas in widgets

Last update: 18.07.2022

Macros for a quick case processing

Last update: 16.11.2022

Help center customization

Last update: 01.03.2024

Business schedules and service level

Last update: 20.03.2025

Smart hints and Deskiebot

Last update: 29.08.2022

Webhooks

Last update: 28.04.2023

Cases section in the customer's personal account on your website

Last update: 10.10.2022

Multilingualism

Last update: 28.09.2023

Parent and child cases

Last update: 24.02.2025

Copies and blind copies

Last update: 15.11.2022

How to add the correspondence history to the agent's response?

Last update: 18.11.2022

How to hide the agent name and signature in the response?

Last update: 21.11.2023

All cases list filters

Last update: 12.01.2024

Agent teamwork

Last update: 12.01.2024

Remote Authentication (Single Sign-On)

Last update: 12.01.2024

Access restrictions

Last update: 19.02.2024

Groups for email boxes and group restriction for agents

Last update: 29.08.2023

Agent performance reports

Last update: 06.11.2024

New features in rules and additional settings for fields

Last update: 21.03.2024

User identification in chats

Last update: 26.07.2024