Recent improvements

Status page

Last update: 18.03.2024

Additional formatting options for knowledge base articles

Last update: 06.03.2024

Two-factor authentication

Last update: 22.04.2024

Time for automatic chat ending

Last update: 19.02.2024

Cloning and grouping rules

Last update: 05.07.2022

Scheduled response delivery

Last update: 06.07.2022

Global search in agent's account

Last update: 12.01.2024

Group communication in chats

Last update: 28.06.2023

Custom CSS for the Help Center

Last update: 19.07.2022

Communication with colleagues through notes

Last update: 19.02.2024

Case reopening by a schedule time

Last update: 17.08.2022

Focus modes

Last update: 16.08.2024

Agent statuses

Last update: 02.04.2024

Correspondence in Slack and Mattermost threads

Last update: 09.01.2023

Integration with Twilio (WhatsApp)

Last update: 23.12.2022

Notification of recipient changes in email cases

Last update: 21.09.2022

Initiating WhatsApp correspondence

Last update: 25.05.2023

Displaying SLA for agents and customers

Last update: 14.10.2022

API for widgets

Last update: 17.01.2024

Deskie interface in Turkish

Last update: 13.03.2023

User data panels

Last update: 09.11.2022

Holidays for groups and agents

Last update: 09.11.2022

New ways how to use @mentions

Last update: 06.03.2023

Agents' signature in chats

Last update: 18.11.2022

Transferring agent statuses to Chatra

Last update: 25.11.2022