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  1. Knowledge base
  2. Examples of automation rules

Case distribution

Even distribution of cases among all agents
Last update: 03.11.2022
Even distribution of chats among agents
Last update: 21.02.2023
Setting a manager allocated to the customer as an assignee
Last update: 17.01.2023
Redistribution of current agent cases
Last update: 18.01.2023
Redistribution of unanswered chats if the assignee is unavailable
Last update: 04.08.2023
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