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  1. Knowledge base

Examples of automation rules

  • Auto responses

    about non-business hours, holidays, requesting clarifying info, etc.

    9 articles
    Customer notifications

    about receiving and closing cases, about the required response, etc.

    2 articles
  • Agent notifications

    about new cases and responses, about notifications in mentions, etc.

    2 articles
    Case distribution

    among agents, groups, etc.

    5 articles
  • Processing cases

    Choosing the chat's subject, raising priority, etc.

    9 articles
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