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  1. Knowledge base
  2. Examples of automation rules

Processing cases

Working with chats from the all cases list
Last update: 23.12.2022
Creating new cases using rules
Last update: 01.06.2023
Creating a new case based on the customer's response
Last update: 15.05.2024
How to exclude certain addresses from the rule that sends customer satisfaction surveys
Last update: 23.11.2022
Resetting chat fixation from an agent
Last update: 06.12.2022
Additional spam filter
Last update: 29.11.2023
Custom rating request for chats
Last update: 16.05.2024
Custom rating request for email cases
Last update: 15.05.2024
Custom rating request — additional features
Last update: 16.08.2024
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