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  1. Knowledge base
  2. For agents

Working with cases

How to create a new filter for cases?
Last update: 13.07.2022
How to get the best out of labels?
Last update: 09.03.2023
How to split chats into different cases?
Last update: 02.11.2022
How to quote messages and notes?
Last update: 10.11.2022
How to merge cases from one customer?
Last update: 23.12.2022
Case forwarding
Last update: 12.01.2024
Communication through forwarding
Last update: 24.02.2023
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