How to create restricted access to the knowledge base in the support center?

Restricted access can be implemented through SSO (Single Sign-On, end-to-end authorization). When using this feature, customers have to sign in to their personal account on your service to get into the help center. In this case, you decide which of them can go to the knowledge base and which can't.

For third-party users, the help center is closed, and when they go to its address link, they are simply redirected to your authorization form.

The SSO settings are available by going to the admin account — Help center section — Authentication subsection — Remote (Single Sign-On) option. In the tooltip of this option, there is a link to a short instruction.