Before you start configuring, we recommend checking out our article on the overall logic of automation rules in Deskie or watching the quick video guide on rules.
Task
Automatically raise the priority of cases coming from a specific channel or bot, or submitted by specific users or companies.
Types of rules you need
- for new cases
Rule example
a. Create a rule for new cases that automatically raises the priority to medium when a case comes in from specific channels or bots.
b. Create a rule for new cases that automatically sets high priority for cases from specific customers or companies.
