The general logic for setting up notifications about new cases and customer replies is described here. Other instructions:
sound and browser notifications (2 minutes each to complete)
notifications in Telegram (10 minutes to complete)
notifications in Slack (10 minutes to complete)
notifications in Mattermost (5 minutes to complete)
notifications in Discord (5 minutes to complete)
1. To be notified when new cases arrive, create a rule for new cases:
2. To be notified when new replies are received in cases and chats, create a rule for updated cases:
