The ability to configure custom rating requests for agent performance in Deskie has always been available: through rules and webhooks, you can send customers emojis or numbers in the message body or provide a link to your own form, and then add the given ratings to Deskie to include them in the statistics.
However, explaining how to implement this logic was challenging through support correspondence due to the extensive instructions and numerous nuances involved.
However, explaining how to implement this logic was challenging through support correspondence due to the extensive instructions and numerous nuances involved.
Therefore, we have prepared detailed articles: one for setting up custom rating requests for chats (synchronous communication channels), another for emails, and an additional article describing some extra features. The last article can be helpful even if you use the standard agent performance rating functionality but want to customize certain aspects.
Setup instructions