Before you start configuring, we recommend checking out our article on the overall logic of automation rules in Deskie or watching the quick video guide on rules.
If you have connected a WhatsApp channel through an unofficial API (regular WhatsApp accounts with a phone number are used), customers have the ability to call these accounts, but neither the Chat API nor Deskie can answer WhatsApp calls.
To let you know about situations when a customer tries to call an account connected to the Chat API, we add a message to the chat on behalf of the customer with the text "A user was trying to reach you by WhatsApp call".
Task
Send an auto-response telling the customer that you are unable to answer the WhatsApp call.
What type of rules is required:
for new cases, to send an auto-response if a call attempt message creates a new chat;
for updated cases, to send an auto-response if a message about a call attempt is added to the current chat.
The rule for new cases
The rule for updated cases
