First steps
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Quick start with Deskie
Step-by-step guide for quick service setup
3 articlesConnecting channels
Email, Facebook, Telegram, Slack, Viber, Skype, etc.
18 articles -
Migrating and data import
Migrating from other helpdesks, data import from CSV files and third parties
4 articles
About Deskie
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Recent improvements
Widget updates, new Help Center, telephony, custom channels, teamwork, etc.
39 articlesFuture plans
Updated Reports section, agent roles, custom fields functionality, integration with Zapier
5 articles -
Payment
Payment methods, interaction with legal entities, etc.
1 articleOther
Turnkey setup, personal data policy
4 articles
Integrations
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IP telephony
Asterisk, CallGear
2 articlesOnline chat
Chatra, Chaport
2 articles -
CRM and project management
Kommo, PipeDrive, JIRA Cloud
3 articlesEmail marketing
Mailchimp, GetResponse, Campaign Monitor
4 articles -
Cloud storage
Dropbox, Google Drive, OneDrive
3 articlesOther
Reviews from AppStore and Google Play, ChartMogul
4 articles
For admins
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Basic settings
Groups settings, additional fields, labels, email notification
2 articlesAdvanced features
Help Center customization, filters, rules, macros, etc.
23 articles -
Team
Adding agents, equal distribution, business schedules, SLA, etc.
8 articlesReports
Monitoring the agents' performance, case list export
3 articles -
Help Center
Customization, limited access, remote authentification, etc.
6 articles
For agents
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Interface review
Sections' description, useful materials about the service functioning
8 articlesWorking with cases
Parent and child cases, reopening, etc.
7 articles
Examples of automation rules
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Auto responses
about non-business hours, holidays, requesting clarifying info, etc.
9 articlesCustomer notifications
about receiving and closing cases, about the required response, etc.
2 articles -
Agent notifications
about new cases and responses, about notifications in mentions, etc.
2 articlesCase distribution
among agents, groups, etc.
5 articles -
Processing cases
Choosing the chat's subject, raising priority, etc.
9 articles